Thank you for choosing oddsinc.com! We are committed to providing you with high-quality game design and development services. In some cases, if you are not satisfied with our services, you can apply for a refund. Please read the following refund terms carefully to ensure you understand our refund policy and process.
I. Refund Conditions
Service Quality Issues: If you believe that the delivered game design and development results fail to meet the standards or quality requirements stipulated in the contract, you can submit a refund request within 7 days of receiving the final deliverables.
Client Responsibility: Before applying for a refund, clients must first communicate with us, providing detailed feedback and a description of the problem so that we have the opportunity to make modifications and adjustments.
II. Refund Request Process
Submitting an Application: Clients must submit a refund request via email, which should include the following information:
Project Name or Number
Reason for Refund and Specific Problem Description
Requested Refund Amount
Review: We will review the refund request within 3 business days of receiving it and communicate the review results to the client.
III. Refund Processing
Refund Method: Approved refund requests will be processed according to the client’s original payment method. Refund processing time is usually 3 business days, but the specific time may vary depending on the payment platform.
Partial Refund: In certain circumstances, such as when a project has been partially completed, we reserve the right to issue a partial refund based on the actual situation.
IV. Return Address (Applicable to cases involving physical products)
Return Address: If the project involves any physical products that need to be returned (e.g., promotional materials, physical media, etc.), please send the returned items to the following address: 1120 W 43RD ST
BALTIMORE MD 21211
V. Disclaimer
Force Majeure: For refund requests due to force majeure, we will process them on a case-by-case basis, but do not guarantee a refund.
Inapplicable Conditions: In some cases, if a customer requests a refund for personal reasons or without a valid reason, we are not liable for a refund.
VI. Contact Information
For any questions or further information, please feel free to contact us:
Email: [email protected]
[email protected]
Thank you for your trust and support of oddensinc.com! Our goal is to provide you with a superior service experience. If you have any questions about our services, please contact us promptly, and we will be happy to assist you.